JOB FLEXIBILITY AND PRODUCTIVITY AT TELEWORKING

The objective of the research was to determine the effectiveness of a teleworking program applied by the National Superintendency of Customs and Tax Administration of Peru (SUNAT) with a view to describe its effectiveness during the period of confinement by COVID-19 in the country. The research carried out was of a descriptive correlational type, the population was of a finite type, made up of 74 SUNAT collaborators. A positive Spearman correlation, significant at 0,521, was generated between the labor flexibility variable and the productivity variable. The organizations that had not had the opportunity to work remotely before the COVID-19 pandemic, were affected by having to drastically assume a change for which they were not prepared, generating adaptation and productivity problems. It is concluded that the program that has been implemented in the population sample before the COVID-19 pandemic, allowed for a favorable organizational management to overcome the period of confinement without the adversities that arise in other work environments. Consequently, it is important to supervise, from a flexible view of work, since it is natural for staff to venture into social networks and other pages not directly related to work. In this sense, it is reasonable to propose as a productivity strategy, the fulfillment of goals to be executed in specific periods.