Staff Turnover and Job Performance of Janitors and Cleaning Workers: A correlational study in SMEs

Lucero Del Rosario Rojas-Delgado, Lucero Nicole Huerta-Tantalean, Franklin Cordova-Buiza, Wilver Auccahuasi

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Workers are a fundamental part in the development and growth of organizations since their operation and productivity depend on them. Therefore, one of the factors to consider is the job performance and staff turnover of a company for better growth. The objective of the research was to determine the relationship between staff turnover and job performance of janitors and cleaning workers in a SME (Small and Medium-Sized Enterprise). The methodology had a quantitative approach, with a non-experimental design, cross-sectional and correlational level. The sample consisted of 120 workers, including janitors and cleaning workers; to whom a survey was applied to collect information. The results obtained showed a value p<0.05; therefore, the null hypothesis is rejected; in addition, a moderate positive correlation (r = 0.359) was determined between staff turnover and job performance; likewise, a moderate positive correlation (r = 0.380) between voluntary turnover and job performance; finally, a moderate positive correlation (r = 0.352) between involuntary turnover and job performance. It was concluded that there is a relationship between staff turnover and job performance of janitors and cleaning workers in the SME company.

Original languageEnglish
Title of host publicationProceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology
Subtitle of host publicationLeadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023
EditorsMaria M. Larrondo Petrie, Jose Texier, Rodolfo Andres Rivas Matta
PublisherLatin American and Caribbean Consortium of Engineering Institutions
ISBN (Electronic)9786289520743
StatePublished - 2023
Event21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023 - Buenos Aires, Argentina
Duration: 19 Jul 202321 Jul 2023

Publication series

NameProceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
Volume2023-July
ISSN (Electronic)2414-6390

Conference

Conference21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023
Country/TerritoryArgentina
CityBuenos Aires
Period19/07/2321/07/23

Keywords

  • Peru
  • SME
  • job performance
  • staff
  • turnover

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