Propuesta de implementación de la metodología DMAIC como herramienta para mejorar la productividad en el área de manufactura de una empresa de chocolates orgánicos - 2022

Productivity is an indicator that allows calculating the capacity of organizations to use their resources to generate goods or services and, at the same time, to diagnose the state of the company generated by different internal and external factors. For this reason, manufacturing companies have to improve the productivity of their processes to obtain their final product through management tools and thus remain in the market. For this reason, this study proposes to determine how the application of the DMAIC methodology intervenes in the improvement of productivity in the manufacturing process of a company dedicated to the manufacture of organic chocolates, year 2022.the research was applied, it was carried out under a pre-experimental design, with a descriptive-explanatory level having as population the production of organic chocolates during 26 days and a sample of 13 days that corresponds to the period after applying the improvements. This sample was obtained by the data collection method and for its processing the Excel program was used. As a result of this study, it was obtained that with the implementation of the DMAIC methodology, productivity had an average increase of 1,75 %, going from 92,32 % to 94,07 % after applying the improvements. Regarding the elements of productivity, an average increase of 0,89 % in efficiency and 0,93 % in effectiveness was obtained. It is concluded that the DMAIC methodology as an improvement tool significantly intervenes in the increase of productivity in the processes and that its application should be of knowledge for other organizations in the manufacturing sector.